At GetCIDInfo.com, customer satisfaction is our top priority. While we aim to deliver the best digital products and services, we understand that issues may occasionally arise. Below is our policy regarding refunds and returns:
Refund Policy
We offer refunds in the following cases:
- Non-Delivery of Product:
If we are unable to deliver the purchased digital product to your email address, you are eligible for a full refund. - Defective Product:
If the delivered product is defective and we are unable to replace it or resolve the issue, we will issue a refund. - Incorrect Product Delivered:
If we deliver the wrong product, we will provide a replacement. In cases where replacement is not possible, a full refund will be issued.
Return and Replacement Policy
- If you receive an incorrect product, you must notify us within 3 days of delivery. We will verify the issue and provide a replacement promptly.
- Please note that due to the digital nature of our products, we do not accept returns for reasons other than incorrect delivery or defective products.
Conditions for Refunds and Replacements
- Requests for refunds or replacements must be made within 3 days of delivery.
- To initiate a request, contact us at [email protected] with your order details and a description of the issue.
- We may ask for additional information to investigate and resolve the issue efficiently.
Refund Process
- Once your refund request is reviewed and approved, the refund will be processed to your original payment method (e.g., account, card, bank, or PayPal).
- Refunds typically take 3–7 working days to appear in your account, depending on your financial institution.
Important Notes
- Refunds and replacements are provided only for valid claims as outlined above.
- Orders for digital products are considered final once delivered unless an issue arises as described in this policy.
If you have any questions or concerns regarding this policy or need assistance, please contact us at [email protected].
Thank you for choosing GetCIDInfo.com!